Warranty Info

SENTURY TIRE USA
TRUCK/BUS RADIAL (TBR) AND COMMERCIAL TIRE (LTC) WARRANTY

Effective 2023

This limited warranty applies to the original purchaser of any new tire manufactured by SENTURY bearing Department of Transportation prescribed identification numbers (D.O.T. Numbers). Eligible tires shall be used on the vehicle on which they were originally installed according to the vehicle manufacturer’s recommendation. This warranty applies if all the following qualification requirements are met:

• The tires were purchased after September 1st, 2021.
• The tire is a size, load range, and speed rating equal to or greater than that recommended by the vehicle manufacturer.
• The tire has not become unserviceable due to a condition listed under WHAT IS NOT COVERED? section below.

 
WHAT IS COVERED UNDER THIS WARRANTY AND FOR HOW LONG?

Replacement warranty applies if tires become unserviceable due to a defect in workmanship or material during the first 2/32nd” of the original tread depth. The defective tire will be replaced with a comparable new Sentury manufactured tire by a Sentury authorized tire dealer. Tires with quality problems related to appearance before use will be reimbursed for the full FOB price.

The warranty period is limited to a maximum of 5 years (60 months) from the date of manufacture based on D.O.T. identification number. Tires that have become unserviceable as a result of any inherent deficiency relating to workmanship or material shall be compensated in value according to the FOB price based on the percentage of tread depth remaining more than the tread wear indicator (or “TWI”, which indicates 1.6 mm tread remaining), as shown in the following example:

EXAMPLE:
New tire tread depth is 10mm, TWI is 1.6mm, remaining tread depth is 6.3mm, FOB cost is USD $200.00
Compensation = FOB price x (Remaining Tread depth – TWI) / New tire tread depth
= USD $200 x (3.6mm – 1.6mm) / 10mm
= USD $200 x 0.2
= USD $40
Any applicable taxes or fees, mounting cost, balancing cost, and any charges by the dealer are not covered by the warranty policy from the manufacturer. The buyer shall pay for mounting, balancing, and an amount equal to the full, current Federal Excise Tax and any other applicable taxes and fees for the comparable new tire. Any claims shall always be assessed by a Sentury technician or by technicians designated by Sentury.

 
WHAT THIS WARRANTY DOES NOT COVER

Irregular wear or tire damage due to:

• Road hazards (including punctures, cuts, snags, impact breaks, abrasions, etc)
• Accident, wreck, vandalism, corrosion, theft, fire, or damage caused by nature
• Improper inflation, overloading, high-speed spinouts, misapplication, misuse, negligence, racing, chain damage, improper balance, wrong wheel sizing, improper mounting or demounting
• Mechanical irregularities on the vehicle such as misalignment, worn or faulty components
• Use for racing or other competitive events, or off-road when they were not intended for such applications
• Ride disturbance due to damaged wheels or any vehicle condition
• Any tire intentionally altered after leaving the factory
• Tires with weather cracking which were manufactured more than five (5) years prior to claim presentation

This limited warranty is applicable only in the United States, Canada, and Mexico, and any tire used or equipped on a vehicle registered or operated outside the U.S., Canada, and Mexico are not covered by this warranty.

Tires branded or marked “Non-Adjustable” (N/A), or “Blemished”, or previously adjusted are not covered.

Alteration of the tire or addition of alien material, or tires transferred from one vehicle to another are not covered.

If material added to a tire after leaving a factory producing Sentury tires (Example: tire fillers, sealants, or balancing substances) is the cause of the tire being removed from service, the tire will not be adjusted.

Loss of time, inconvenience, loss of use of vehicle, and/or incidental or consequential damage are not covered.

 
SENTURY 5-YEAR CASING WARRANTY

All Sentury casings will be warranted for workmanship and materials through the first retread for a period of five years from the manufactured date indicated in the D.O.T. number.

If an authorized Sentury dealer examines the casing and finds such a defect, Sentury will reimburse the owner for the casing according to the following schedule:

SENTURY CASING VALUES

 
OWNER’S GENERAL OBLIGATION

In order to be eligible for Sentury’s limited warranty plan, the owner must do the following:

• Complete and sign a Sentury Claim Form, found at the end of this Warranty
• Submit photographs of the claimed tire(s), including the following information:
  1. Photos of the damaged area, with the damage marked
  2. A photo of the entire claimed tire(s), both inside and out, which must include the damaged area
  3. The size and brand, D.O.T. identification and period number of the claimed tire(s)
• The photos must include the 3 things listed above, and must all be of the same tire.
• The buyer/owner must present the claimed tire(s) to the authorized distributors for compensation.

If the tire owner abuses the tires through activities not limited to the following:

• Failing to observe safety warnings
• Failing to maintain proper inflation pressure
• Failing to maintain vehicle alignment and tire rotation

the expected tire life will not be achieved and your safety cannot be ensured.

 
DISCLAIMER

This warranty, or any warranty stated or referred to herein, is exclusive and in lieu of any other warranty regarding the quality of Sentury tires, whether expressed or implied. A remedy for breach thereof shall be limited to those specifically provided herein. Any warranty of merchantability or fitness for any particular purpose, if made, is limited in duration to the effective time period of this limited warranty.